Return & Refund Policy

Given the personal-care nature of our Ayurvedic products, returns are handled carefully to balance customer satisfaction with hygiene and safety standards.

Return Eligibility

Returns are accepted within [Client to confirm: e.g. 7 days] of delivery only if the product is unopened, unused, and in its original sealed packaging. Opened or used personal-care products cannot be returned for hygiene reasons, unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us within [Client to confirm: e.g. 48 hours] of delivery with photos of the item and packaging, and we will arrange a replacement or refund.

How to Request a Return

Contact us via WhatsApp or email with your order number and reason for return. Our team will confirm eligibility and next steps.

Refunds

Approved refunds are processed to the original payment method within [Client to confirm: e.g. 5–7 business days] of us receiving the returned item (where applicable).

Service Bookings

Panchakarma and other service bookings are confirmed individually via WhatsApp; cancellation/refund terms for services are discussed at the time of booking. See also our Cancellation Policy.